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Our Newsletter


Shipping

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All MEkey ICE ID tags are shipped via Royal Mail First Class 'Signed For' or International 'Signed For'.  Smaller individual Extra ICE items are sent normal Royal Mail First Class.

When you place an order, we will price the shipping based on the quantitly of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Delivery Offer

From time to time we have a FREE delivery offer - this is for FREE delivery worldwide when you spend over £60.  If available the offer will be shown on the home page.


Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us first to receive an RMA number.  We'll notify you via e-mail of your refund once we've received and processed the returned item.